Delivery Information

How does shipping work?

On Fooogenuine, you buy food and beverages directly from foodmakers, so you will receive separate shipments from each Foodmaker.
Items from different Foodmakers can be grouped into one order, and only one charge will appear on your credit card statement.
Please note that you must abide by any special shipping policies set by each foodmaker.
For instance, foodmakers may only ship one day per week. Please read the shipping information for your purchases carefully.

Can I buy products from more than one foodmaker in one order?

Absolutely! As long as all the products are going to the same shipping address, you can buy from as many different foodmakers as you want in one order.

Can I send shipments to multiple addresses in one order?

Unfortunately, you can’t ship to multiple addresses within one order. You’ll have to create separate orders for each shipping address.

I don’t want to pay for shipping! What can I do?

You may be able to find foodmakers products at a store near you and go there to pick up the product(s).

I have a problem with my order. What should I do?

Your satisfaction is our top priority.
First, you can contact foodmakers directly to resolve your problem quickly. Go to Purchase History within your account page and click on the Order ID number. You’ll see an email address link for every foodmaker that you’ve bought from.
Second, you can always contact us or call us, and we will work to resolve your problem quickly.

Can I return or exchange a product?

Foodgenuine acts as an intermediary between buyer and sellerIf you are not completely satisfied with the product purchased, you can request product's refund or exchange by filling out this form request within 14 days from receiving the good.
The costs for the product's return to the seller will be your responsibility.
For any other information please contact us immediately by e-mail us.

How do I cancel an order?

If you would like to cancel an order, please contact the foodmaker directly. In case your order has already shipped, you may be requested to return the item.

Is it safe to shop on Fooodgenuine?

We use secure socket layer (SSL) software, which encrypts your data. SSL is the industry standard for transmitting secure commerce transactions.

More info?

Contact Us